Cancellation Policy

At Cellar Door, we value your time and ours. To ensure the smooth operation of our services, we kindly ask that you provide us with at least 24 hours' notice in the event of a cancellation or rescheduling. We understand that sometimes unexpected events can disrupt your plans, but as a courtesy, please let us know as soon as possible if you are unable to make your scheduled appointment, and we will do our best to accommodate you with a rescheduled booking.

Deposit for Appointments Over Two Hours:

For new guests joining us for appointments exceeding two hours (such as Colour, Lashes, or Gel Nails), a non-refundable deposit of $50 is required to secure your reservation. This deposit can be made conveniently via e-transfer or over the phone using a credit card. Please note that this deposit is non-refundable if the appointment is canceled within 24 hours of the scheduled appointment time.

Respect for Our Team's Availability:

Our dedicated team depends on your punctuality to maintain their schedules. We appreciate your efforts to arrive on time for your scheduled appointment. Repeated last-minute cancellations or no-shows may result in a cancellation fee equal to 50%-100% of the services you were scheduled to receive.

We value your patronage and understanding of our policies, as they help us provide you with the best possible salon experience. If you have any questions or need to make adjustments to your appointment, please do not hesitate to reach out to us. Thank you for choosing Cellar Door, and we look forward to serving you.

No Show Policy

At Cellar Door, we understand that unforeseen circumstances may arise, but we also value the time of our team and clients. To ensure fairness and maintain appointment availability, we have implemented a strict no-show policy:

Cancellation Procedure: If you need to cancel your appointment, please provide at least 24h notice to allow us the opportunity to fill the vacant slot.

Cancellation Charges: In the event of a missed appointment without adequate notice, you will be charged 50% of the total cost of the services you were scheduled to receive.

Payment Process: An invoice for the service amount will be generated and sent to you via email. We kindly request prompt online payment to settle the cancellation fee.

Additional Note: Please be aware that Cellar Door reserves the right to charge for any appointments missed without notice. Fees for missed appointments will be invoiced to you via email.

We value your understanding and cooperation in adhering to this policy, which helps us maintain fairness and respect for both our team and clients. If you have any questions or need to make adjustments to your appointments, please feel free to contact us in advance. Thank you for choosing Cellar Door, and we appreciate your commitment to our salon.

Thank you for respecting our staff!

Retail Guarantee

Cellar Door carries the most advanced product lines available. However, if you are dissatisfied with your retail purchase, you may bring back your product for an exchange, or store credit within 14 days of purchase date.

- Products may be returned within 14 days with proof of purchase as required by Cellar Door in order for any exchanges and/or store credit to be given.

- For return on brushes, flat irons, blow dryers or any appliances sale is final please note each tool comes with factory warranty upon purchase.

Salon Services Complete Satisfaction Guarantee

Cellar Door is a team environment, and our customer satisfaction is our utmost importance. We want to ensure when you walked out our door happy- it will stay that way. If for any reason you are unhappy with the service that you were provided, or just simply need a quick fix, we would like to have an opportunity to have you come back into the salon to have the services redone complimentary.

- Guests are encouraged to come in with their original stylist or we can recommend another stylist for them for the redo.

- When returning for a redo service, please contact the salon within 2 weeks of the original appointment date to honor the complimentary service.

- Please note that the redo guarantee does not apply if the guest decides to completely change the original look given from their last visit 2 weeks ago.